Service Outage: Internet (and all reliant services)

Posted by Kathy Kimbrough on 9/7/2022 6:40:00 PM

Forney ISD is experiencing an internet outage caused by a service interruption outside of our network. The outage began at approximately 5:15 PM. At this time, there is no conclusive cause of the interruption, but we are continuing to monitor the situation with our ISP.

Update (September 7, 2022 7:45PM):

Our ISP has identified the root cause as a major fiber line cut in Downtown Dallas. Repair crews are on-site, but no estimations are available for when service will be restored.

Update (September 8, 2022 5:03AM):

Repairs are still underway in Dallas, but a second cut has been found in Crandall. Crews are enroute to the Crandall site to begin repairs.

Update (September 8, 2022 6:07AM):

Repairs in Dallas have been completed and some districts are seeing service restored. Forney ISD is still down at this time. The repair team is on-site in Crandall and beginning work.

Update (September 8, 2022 7:00AM):

Service was restored at approximately 6:40AM and has been stable since. At this time, Forney ISD believes the outage to be resolved, but we are continuing conversations with our ISP to ensure service remains stable throughout the day.